Privacy policy

Summary

• The Game has no account system and no login — there is no username, password, or profile to create.
• Your club, squad, and progress are saved locally on your device. In addition, the Game automatically creates an anonymous, unlinked identity through Firebase Authentication for every install and periodically backs your save up to our Firestore database under that anonymous identity. This is not a login and does not currently let you restore that backup onto a different device.
• We use Firebase Analytics and Firebase Crashlytics (Google) to understand feature usage and diagnose crashes.
• In-app purchases are processed by Apple App Store / Google Play and managed through RevenueCat, which we use to validate receipts and track entitlements (for example, Manager Plus, Remove Ads, VIP Access, and Club Pass) across reinstalls on the same store account.
• We use Google AdMob for banner, rewarded, and rewarded-interstitial advertising, and AppsFlyer for install attribution (see "Advertising and attribution" below). Where required, ads and tracking happen only after you consent. We do not sell your data.

Data we collect and why

1. Gameplay data (device-local, plus an anonymous cloud backup)

Your club name, squad, facilities, season progress, purchases, and settings are saved to your device's local storage first. Using the in-app "Reset local save" option permanently erases the local copy. See "Cloud backup" below for the separate, anonymous backup copy we additionally keep.

2. Cloud backup — Firebase Authentication and Firestore (Google)

The Game automatically signs you in to an anonymous Firebase identity on first launch. This happens silently, with no username, password, email, or sign-in screen involved, and is not a user account in the normal sense. Your gameplay save (the same data described in section 1) is then periodically backed up to our Firestore database, tied only to that anonymous identity.

This exists as a safety net if the app is uninstalled or the device is lost. It does not currently let you restore your save on a different device or after an Android reinstall, since the anonymous identity itself is device-bound on Android. It does persist across an iOS reinstall through the device's Keychain. We do not currently offer a Google or Apple sign-in option to link this backup to a portable account. Each player's backup is stored separately and is readable and writable only by that player's own anonymous identity.

3. Analytics — Firebase Analytics (Google)

We use Firebase Analytics to understand how the Game is used in aggregate: which screens are opened, which features are used, and general engagement and retention trends. This is identified by a Google-generated, app-specific installation/analytics identifier — not by your name, email, or any account, since the Game has none. See Google's Firebase privacy and security documentation for how Google processes this data on our behalf.

4. Crash and stability reporting — Firebase Crashlytics (Google)

If the Game crashes or encounters certain errors, Crashlytics automatically collects a crash report (stack trace, device model, OS version, and app version) to help us fix the issue. This may include your device's IP address as part of standard network transmission, and a Crashlytics-generated installation identifier. It does not include your gameplay save data or anything you have typed.

5. Purchases — Apple/Google and RevenueCat

If you make an in-app purchase, the transaction itself is handled entirely by the Apple App Store or Google Play — we never see or store your payment details (card numbers, billing address, and so on). We use RevenueCat to validate purchase receipts with Apple/Google and keep track of which entitlements (for example, Manager Plus, Remove Ads, VIP Access, an active Club Pass, or an unlimited-match pass) belong to your store account, so they can be restored if you reinstall or switch devices while keeping the same App Store/Google Play account. RevenueCat receives a store-generated purchase receipt and an app-specific user identifier — not your name, email, or payment details. Where you have given the consent described in section 6, RevenueCat may also receive your device advertising identifier so that purchases can be attributed to a marketing campaign. See RevenueCat's privacy policy for how it processes this data on our behalf.

6. Advertising and attribution — Google AdMob and AppsFlyer

The Game shows three kinds of ads, all served by Google AdMob:

• Banner ads appear at the bottom of the Ground, Squad, Club, and Season screens once you have completed a few matches. They are never shown to players who buy Remove Ads. The same rule applies to everyone.
• Rewarded adsare optional "watch an ad" prompts (for example a token refill, a temporary income boost, double offline earnings, a scouting refresh, bonus cash after a win, or a cash warp). They show a real video ad, and the reward is granted only once you watch it through to the end. Players who buy VIP Access receive these rewards without watching an ad.
• Rewarded-interstitial offers can be presented after some match wins. They are an offer you can accept or skip: nothing plays unless you accept, and accepting grants bonus in-game cash. They are limited in frequency (at most once per five match wins and not more than once every three minutes) and are never shown to VIP Access owners.

When an ad is shown, AdMob may process advertising and device identifiers to select and measure ads, per Google's AdMob data disclosure. We do not control what AdMob itself collects for ad delivery and measurement beyond integrating its SDK as documented there.

Consent and your choices.Where the law requires it (for example the EEA, the UK, and some US states), the Game shows Google's consent form before any ad is requested, and no ad is requested until you have responded. On iOS the Game also asks, through Apple's standard App Tracking Transparency prompt, whether it may track your activity across other companies' apps and websites. If you decline, the device advertising identifier is not used for tracking. You can reopen the ad privacy options at any time from the Game's Settings screen, and change the tracking permission in your device's system settings.

Attribution — AppsFlyer. We use AppsFlyerto measure which marketing campaigns lead to installs. AppsFlyer receives an install identifier and a small number of progress events (completing the tutorial, matches played, division promotions, club prestige, achievements, and retention milestones). It does not receive your club name or anything you type. Where you have given ad-data consent, device advertising identifiers (such as the iOS IDFA or the Android advertising ID) may be included, and RevenueCat may forward them to AppsFlyer alongside validated purchases so that purchase revenue can be attributed to a campaign. See AppsFlyer's privacy policy for how it processes this data on our behalf.

Who we share data with

We share the data described above only with the service providers named above, each acting as a data processor for the specific purpose listed:

• Google (Firebase Authentication, Firestore, Firebase Analytics, Firebase Crashlytics, and AdMob)
• RevenueCat (purchase and entitlement management)
• AppsFlyer (install attribution and campaign measurement)
• Apple / Google, as the store operators processing your purchase

We do not sell your data, and we do not share it with data brokers.

Children's privacy

The Game is intended for a general audience and is not directed at children under 13 (or the equivalent minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us using the details below and we will address it.

Your choices

• Restore purchases: available from the Game's Settings screen.
• Ad and tracking choices: reopen the ad privacy options from Settings, and manage the iOS tracking permission in your device's system settings.
• Delete your local data: use "Reset local save" in Settings, or uninstall the Game — either permanently erases your on-device save.
• Delete your cloud backup: because it is tied to an anonymous identity with no login, there is no in-app control for this yet. Follow our data-deletion instructions to request removal.
• Analytics/crash/attribution data: this is tied to an app-install identifier, not an account, so there is no login-based dashboard to manage it from. Contact us at the address below for a deletion or access request and we will act on it via the relevant provider's tooling.
• Purchase history: your purchase/receipt history is retained by Apple/Google and RevenueCat under their own retention policies. Contact RevenueCat or the relevant store for a copy or deletion of that record.

Data retention

Firebase Analytics and Crashlytics events are retained under Google's default Firebase retention settings. Your Firestore cloud backup is retained until you request deletion or your anonymous identity is removed. RevenueCat retains purchase and entitlement records for as long as needed to support purchase restoration and support requests. AppsFlyer retains attribution data under its own retention policy.

Security

We rely on the security practices of Google (Firebase and AdMob), RevenueCat, AppsFlyer, and Apple/Google (App Store/Google Play) for the data those services process on our behalf. Firestore access is restricted so each player's cloud backup is only readable and writable by that player's own anonymous identity. Local save data is protected by your device's own OS-level app sandboxing.

Changes to this policy

We may update this policy as the Game changes (for example, if we add an advertising SDK or a cloud-save feature). We will update the effective date above when we do. Material changes affecting active players will be reflected here ahead of the change going live.

Contact us

Questions, privacy requests, or concerns: support@idleloopgaming.com.